Gartner Research

4 CxO Profiles to Strengthen CxO-CIO Partnerships and Maximize the Value From Digital Investments

Published: 03 August 2023

Summary

The ubiquitous impact of digital technologies is a wake-up call for CxOs reluctant to take on a digital leadership role. It is up to CxOs to put digital to work in their business areas. CIOs must tailor their engagement to different CxO profiles to help them maximize value from digital investments.

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Overview

Key Findings
  • CxOs who take on end-to-end digital leadership responsibilities for their respective business areas are twice as likely to achieve outcomes from their investments in digital technologies.

  • CxOs’ effectiveness at maximizing value from their investments in digital technologies is largely driven by the strength and quality of their partnership with their CIO.

  • CxOs who have frequent interactions with their CIO and collaborate with their CIO to improve the digital delivery capabilities of their own business areas are significantly more likely to maximize value from digital investments.

  • CxOs’ mindsets, beliefs and behaviors toward digital leadership and execution can be grouped into four CxO

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