Published: 16 August 2023
Broad change management strategies are frequently deployed but have limited effectiveness to identify and address individual change resistance. Strategic portfolio leaders can use the Change Reaction Quadrant to tailor responses to change reactions, invite engagement and reinforce change adoption.
Organizational change strategies are developed for broad stakeholder groups without accounting for individual responses, which vary significantly among stakeholders.
Employees who voice concerns are often labeled as resistors rather than viewed as valuable partners who surface issues and can help identify solutions to move the change forward.
Individual change resistance and negative sentiments can transmit to other employees, so effective responses are needed at the individual level to ensure change adoption at the group level.
Strategic portfolio leaders responsible for enterprise transformation enablement should:
Interpret individual employees’ change-related behaviors by using the Change Reaction Quadrant to match behaviors with optimal responses.
Improve
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