Gartner Research

Critical Capabilities for Public Cloud IT Transformation Services

Published: 16 August 2023


As the move to public cloud continues, clients are seeking specialized guidance for providing IT transformation. This research helps sourcing, procurement and vendor management leaders select a provider for cloud transformation migrations, new development, and continued operations/optimizations.

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Key Findings
  • An overwhelming majority of enterprises continue to need expert third-party professional and managed services when moving to the cloud. This is indicated in the 26% growth in IaaS cloud services in 2022.

  • Customers that adopt transformational capabilities using third-party professional and managed services achieve innovative multicloud strategic growth and a significant improvement in automation capabilities and usage thereof.

  • Business outcome models are increasingly sought by clients and can be delivered by many providers. Shorter payment transactions and time to market and increased customer engagement are just a few of the outcomes offered.


As a sourcing, procurement and vendor management (SPVM) leaderresponsible

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  • Accenture
  • Atos (Eviden)
  • Bespin Global
  • Blazeclan Technologies
  • Capgemini
  • Claranet
  • Cloud4C
  • Cognizant
  • Deloitte
  • HCLTech
  • Hitachi Vantara
  • IBM
  • Infosys
  • Insight
  • LTIMindtree
  • Persistent
  • Rackspace Technology
  • SADA
  • Tata Consultancy Services
  • Wipro
  • Baseline Capabilities
  • Cloud-Native Capabilities
  • Professional Services
  • Managed Services
  • Tools, Platforms and Automation
  • DevSecOps
  • Agile Migration
  • Modernizing Legacy Applications
  • Strategic Cloud Transformation
  • Enabling, Monitoring and Optimization
  • Knowledge Share

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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