Market Trends: Business Process Outsourcing, Western Europe, 2003-2008
Published: 01 February 2005
This market covers a wide range of activities. We look at customer care, human resources, accounting and supply chain management, and show how various industries may outsource these operations over the next four years.
Table Of Contents
- Executive Summary
- Adoption Trends for BPO Activities, 2003 to 2004
- Drivers of BPO Adoption
- Inhibitors to BPO Adoption
- Major Western European BPO Deals, 2003 and 2004
- European BPO Providers
- Recommendations for BPO Service Providers in Western Europe
- The BPO Challenge for Service Providers
- Demand Management BPO in Western Europe
- Demand Management BPO Trends
- HR BPO in Western Europe
- Finance and Accounting BPO in Europe
- Supply Management and Procurement BPO in Europe
- Vertical Market Adoption of BPO in Europe
- Specific Vertical Operations Trends in Europe
- The Western European BPO Competitive Landscape
- BPO Providers' Experiences in Europe
- BPO Decision Makers
- Top Provider Selection Criteria
- BPO Contracting and Pricing Preferences
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