Gartner Research

Market Trends: Business Process Outsourcing, Western Europe, 2003-2008

Published: 01 February 2005

ID: G00125295

Analyst(s): Cathy Tornbohm

Summary

This market covers a wide range of activities. We look at customer care, human resources, accounting and supply chain management, and show how various industries may outsource these operations over the next four years.

Table Of Contents
  • Executive Summary
    • Adoption Trends for BPO Activities, 2003 to 2004
    • Drivers of BPO Adoption
    • Inhibitors to BPO Adoption
    • Major Western European BPO Deals, 2003 and 2004
    • European BPO Providers
    • Recommendations for BPO Service Providers in Western Europe
  • The BPO Challenge for Service Providers
  • Demand Management BPO in Western Europe
    • Demand Management BPO Trends
  • HR BPO in Western Europe
    • HR BPO Trends
  • Finance and Accounting BPO in Europe
    • F&A BPO Trends
  • Supply Management and Procurement BPO in Europe
    • Procurement BPO Trends
  • Vertical Market Adoption of BPO in Europe
    • Specific Vertical Operations Trends in Europe
  • The Western European BPO Competitive Landscape
    • BPO Providers in Europe
  • BPO Providers' Experiences in Europe
    • BPO Decision Makers
    • Top Provider Selection Criteria
    • BPO Contracting and Pricing Preferences

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