Published: 05 September 2023
Aligning IT vendor performance to enterprise goals is critical to maximizing the value of vendor engagements. Sourcing, procurement and vendor management leaders can use this research to develop relevant and actionable vendor scorecards.
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Performance management is often treated as an administrative function, limiting the ability of IT vendor management (ITVM) to properly/positively influence vendor behavior.
Insufficient vendor performance management processes and/or inadequate data limit the ability to effectively measure, report and analyze risk, costs and operational effectiveness.
Vendor performance metrics that lack balanced objective and subjective measures result in feedback that is often not representative of the total engagement. This compromises ITVM’s ability to drive optimal outcomes and determine the true business value provided.
Sourcing, procurement and vendor management (SPVM) leaders responsible for managing vendor performance should:
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