Gartner Research

Critical Capabilities for Desktop as a Service

Published: 06 September 2023


Desktop as a service provides secure remote access to corporate apps and data, from any location, using any device, partially hosted by a vendor and consumed as a service. Here, we help infrastructure and operations leaders assess DaaS solutions, based on four use cases and 15 critical capabilities.

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Key Findings
  • Interest in desktop as a service technologies is growing, and the market’s compound annual growth rate is greater than 10%, whereas growth in the on-premises virtual desktop infrastructure market has been flat.

  • The most significant pain point that clients are telling us about is the cost of DaaS.

  • DaaS removes some of the complexity of the virtual desktop interface; however, it also introduces other factors (e.g., cost, lack of configuration flexibility and network optimization) that influence decision makers.


Infrastructure and operations leaders responsible for the digital workplace and for evaluating DaaS solutions should:

  • Optimize DaaS architectures and accelerate deployment by aligning

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  • Alibaba Cloud
  • Amazon Web Services
  • Anunta
  • Apporto
  • ATSG (Dincloud)
  • Citrix
  • Dizzion
  • Flexxible
  • Frame Platform
  • IronOrbit
  • Microsoft
  • oneclick
  • VMware
  • Workspot
  • Virtual Machine Options
  • Endpoints
  • Rich Graphics
  • Multicloud and Hybrid
  • Business Continuity
  • Peripheral Support
  • Configurability
  • Advanced Networking
  • Real-Time Audio/Video Support
  • Global Support Operations
  • Compliance
  • Management Services
  • Cost Optimization
  • Security Operations
  • Integration
  • Remote Workers
  • High Security
  • High Performance
  • Custom, Enterprise Architectures

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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