Gartner Research

Critical Capabilities for Software Asset Management Managed Services

Published: 11 September 2023


SAM and FinOps require capable resources and specific skills, processes and governance to curtail software and cloud costs and drive effective governance. Sourcing, procurement and vendor management leaders can use this research to source services and providers to augment capability.

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Key Findings
  • Advancing software asset management (SAM) and cloud financial operations (FinOps) maturity with internal resources is often challenging. Moving forward with external specialist services, however, requires sponsorship to sufficiently invest in expertise.

  • Procuring a service risks failure where robust requirements and deliverables to enable desired outcomes are not developed into a well-defined scope or then translated into the evaluation and statement of work phases.

  • Broad and complex environments require sufficiently broad and capable services architected to address software and cloud consumption across a range of use cases and contracted vendors.

  • In parallel with cost-oriented efficiency goals, the consumption discipline of SAM and

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  • Anglepoint
  • Bytes
  • Crayon
  • Deloitte
  • DXC Technology
  • Insight
  • ITAM solutions
  • KPMG
  • Livingstone Group
  • Noventiq
  • SHI
  • SoftwareOne
  • Process and Transformation Services
  • Managed Trustworthy Data Services
  • Managed Entitlement and Use Rights
  • FinOps and Cloud License Management
  • Governance and Optimization Actions
  • Integrated Life Cycle Management
  • Continuous Delivery Platform
  • Value Realization
  • Environmental Sustainability Svs
  • Complete Software and Cloud SAM Services
  • Hybrid Software and Cloud SAM Services
  • Scheduled Software and Cloud SAM Services

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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