Published: 12 September 2023
Many CIOs are challenged to overcome stakeholders’ perception that they don’t truly understand the business. CIOs should use these strategies to create KPIs and metrics that evolve the perception of IT as a business partner — enabling more-effective decision making toward improved business outcomes.
Most CIOs struggle to create IT metrics and KPIs that matter to stakeholders, resulting in the perception that IT is busy “doing IT” and doesn’t understand the business.
CIOs are tasked with being innovative, but struggle to understand stakeholder context to better influence decision making.
CIOs expect solutions to communicate the business value of IT, without recognizing that value is perceived by the stakeholder rather than communicated by the producer.
Create metrics that reflect company strategy, drive desired business results and inform stakeholder decision making.
Contextualize dashboards and KPIs for stakeholders by identifying and communicating downstream impact of KPIs within
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