Gartner Research

User Survey: Small and Midsize Business Preferences for ERP and SCM, North America, 2005

Published: 07 March 2005

ID: G00126255

Analyst(s): Robert Anderson


Small and midsize businesses are embracing enterprise resource planning and supply chain management offerings more quickly than any other market segment. SMBs continue to limit purchases to smaller deployments that focus on specific process improvements and show a clear return on investment.

Table Of Contents
  • Executive Summary
    • Introduction
    • Major Findings
    • Related Research
  • Objectives, Methodology and Demographics
    • Objectives
    • Methodology
    • Study Demographics
    • Market Segmentation
  • SMB Buyer Behavior
    • ERP/SCM Applications Budget Considerations
    • Operating Systems
    • Database Platforms
    • BOB vs. Integrated Suite
    • Business Justification for Back-Office Applications
    • Back-Office Application Purchasing Inhibitors
    • Back-Office Application Purchasing Criteria
    • Back-Office Application Deployment Criteria
    • Back-Office Application Post-Sales Support Criteria
  • Technology, Features and Functions: ERP
    • BI, Analytics and CPM
    • Service-Oriented Architecture
    • Web Services
    • Wireless PDA/Appliance Access to Back Office
    • EAI and BPM
    • Real-Time Business Alerting Capabilities
    • HR Self-Service Applications
    • Role-Based Portals
    • E-Commerce
    • E-Billing and Payment
    • Service Process Optimization
    • Industry-Oriented ERP Features
    • Bar Coding and RFID Capabilities
    • Integrated ERP/CRM
    • International Features
    • ASP/Hosting Options
    • PDM and PLM
    • Manufacturing Execution Systems
  • Technology, Features and Functions: SCM
    • Demand Planning and Forecasting
    • Warehouse Management Systems
    • ERP/SCM Integration
    • Supplier Relationship Management
    • Supply Chain Analytics
    • Supply Chain Inventory Visibility
    • VMI/Automated Replenishment
    • Advanced Planning Systems
    • Pricing Revenue Optimization
    • Available to Promise
    • Capable to Promise
    • Industry-Specific SCM
    • Partner Relationship Management
    • Web-Based SCM
    • Supply Chain Event Management
    • Transportation Management Systems
    • Integration of SCM and CRM
    • Integration of SCP and SCE
    • User Concerns and Comments Regarding SMB ERP/SCM
  • Recommendations
    • Development
    • Marketing
    • Sales Channel
  • Glossary of Terms

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