Gartner Research

Gartner's Top 54 CRM Case Studies, Sorted by Industry, for 2005

Published: 20 May 2005

ID: G00127609

Analyst(s): Ed Thompson

Summary

Gartner's library of case studies features successful customer relationship management projects spanning dozens of goals and objectives in multiple industries. No one strategy works for every company. These cases provide solid examples of best practices in action.

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