Gartner Research

Market Focus: Emergent IP Centrex, North America, 2005

Published: 03 June 2005

ID: G00127786

Analyst(s): Steve Koppman


After a slow start, IP Centrex is emerging as North America's fastest-growing voice service, albeit with a small base. Making equipment alternatives' long-term costs and other disadvantages clear is key to success.

Table Of Contents
  • Executive Summary
  • Market Trends
    • IP Centrex Is Taking Off in North America
    • Market Projections
    • Who Are the Providers?
    • Target Market: Small vs. Smaller?
    • The Customer Perspective: Why IP Centrex?
    • Features and Applications
    • The Competition
    • The War Between Centrex and PBX: IP Rematch?
    • Conclusions: Looking to the Future
  • Recommendations to Service Providers
  • Glossary of Terms

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