Gartner Research

How to Plan the Implementation of IP Telephony

Published: 27 June 2005

ID: G00129188

Analyst(s): Eric J. Zwar, Geoff Johnson


Organizations thinking of adopting IPT should plan for significant changes in their systems, infrastructure and staffing. The opportunity for significant improvements in productivity will make the effort worthwhile.

Table Of Contents
  • Overview
  • Predictions
  • Introduction
  • Definitions and Overview
    • The Nature of IP Telephony
    • Integration Opportunities
  • Assess the Business Drivers
  • Assess the Technical Issues
    • Understand Connectivity Requirements
    • Identify Features Required
  • Where Changes Will Be Needed
    • Update the Telecommunications Architecture
    • Update Telephony Management Policy
    • Specify Quality of Service
    • Update the Data Network
    • Update the Power Infrastructure
    • Update the Disaster Recovery Plan
  • Consider Other Issues
    • Interfaces to Other Applications
    • Wireless Connectivity
    • Impact on Staff and Organization
    • Security Issues
    • Systems Management
    • Total Cost of Ownership
  • Design
  • Follow Sourcing Strategy
  • Decide on the Strategic Approach
  • Approach Potential Suppliers
  • Select Suppliers and Implementers
  • Implement the System
  • Post-Implementation Review
  • Conclusion
  • Referenced Gartner Research

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