Gartner Research

NiSource Deal a Major Win for IBM in Utility BPO

Published: 28 June 2005

ID: G00129319

Analyst(s): Zarko Sumic, Robert H. Brown

Summary

The energy company NiSource aims to cut costs by leveraging IBM's energy utility expertise in a business process outsourcing (BPO) agreement. Gartner expects more such deals within the North American utility market through 2007.

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