Gartner Research

FX Coughlin's Strategy-Aligned RTE Approach Accelerated Change

Published: 15 April 2004

ID: G00128500

Analyst(s): Kraft Bell


When FX Coughlin needed a new strategic direction and change strategy, it borrowed a page from other firms that had faced similar challenges. It applied RTE and process redesign principles, and found that time is a powerful driver for change.

Table Of Contents
  • Overview
  • Predictions
  • Situation
    • How frameworks and tools for change delivered a logistics solution.
    • FXC faced strong competitive challenges and future demands
    • Assessment of future situation required candor and change strategy
    • New strategic direction and “war games” demanded accelerated change
    • Change tools, like the 10 change struggles, expedited accelerated change
    • FXC achieved dramatic results
    • How FXC set up and ran its “Customer First” change effort
    • Breakthrough changes
  • Recommendations
  • Methodology

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