Gartner Research

Three Imperatives Will Help Telcos Win in the SMB Market

Published: 20 July 2005

ID: G00129149

Analyst(s): Elroy Jopling


Telephone company success in the small and midsize business market requires an expanded service offering with a network-centric bias. Wireless and wireline voice must be offered as one solution, and voice communications portfolios must be expanded. Forming partnerships will also be key.

Table Of Contents
  • No. 1 Imperative — Offering Wireless Voice
  • No. 2 Imperative — Offering More Than Just Voice Communications
  • No. 3 Imperative — Forming Partnerships
  • Bottom Line

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