Gartner Research

Hype Cycle for Collaboration and Communication, 2005

Published: 27 July 2005

ID: G00127667

Analyst(s): Gene Phifer , Alexander Linden , Bern Elliot , Michael A. Bell, Nikos Drakos , Lou Latham, Jeffrey Mann, David Mario Smith, Ray Valdes, Betsy Burton, Waldir Arevolo De Azevedo Filho, Matthew Cain , Tom Eid, Debra Logan, Jackie Fenn , Bob Hafner, Andrew White , James Lundy, Lawrence Orans


Two key trends are shaping collaboration and communication technologies: the maturation of technologies, which are becoming more user-friendly and flexibly deployable, and the more disruptive ubiquity of Internet connectivity, through which individuals can collaborate without constraints.

Table Of Contents
  • The Hype Cycle
  • On the Rise
    • Advanced Presence Integration
    • Ubiquitous Collaboration
    • Networked Collective Intelligence
    • Pervasive Presence
    • User-Extensible Collaboration Client Applications
    • Telepresence
    • Contextual Collaboration
    • IM Hygiene
    • Integrated Collaboration
    • Collaboration Integration Frameworks
    • Mobile Collaboration
  • At the Peak
    • Enterprise IM
    • Relationship Mining and Connection Brokering
    • Open-Source Team Collaboration
    • Shared Collaboration Services
    • Smart Enterprise Suite
    • Wikis
    • Corporate Blogging
    • Desktop Video
  • Unified Communications
  • Sliding Into the Trough
    • Collaborative Commerce
    • Shared Work Spaces
    • Videoconferencing
    • Streaming Video
    • Virtual Classroom
    • Collaboration Portlets
    • Unified Messaging
  • Climbing the Slope
    • Web Conferencing
    • Audioconferencing
    • Presence
    • VoIP
  • Entering the Plateau
    • Virtual Workplace
    • Hosted Video and Audioconferencing Services
    • Calendars and Scheduling
  • Off the Hype Cycle
    • E-Mail
  • Appendix A: Hype Cycle Phases, Benefit Ratings and Maturity Levels

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