How to Evaluate Responses to a Request for Proposal for IP Telephony
Published: 25 July 2005
Eric J. Zwar,
Organizations need to be rigorous in evaluating vendors' bids to supply an IP telephony system. A systematic selection process will lead to widespread support during implementation and exploitation of IP features.
Table Of Contents
- Selection Criteria
- System Objectives
- Vendor Viability
- System Architecture
- Product Support
- Weighting the Criteria
- How Scoring Works
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.