Gartner Research

How to Evaluate Responses to a Request for Proposal for IP Telephony

Published: 25 July 2005

ID: G00129219

Analyst(s): Eric J. Zwar, Geoff Johnson, Rich Costello


Organizations need to be rigorous in evaluating vendors' bids to supply an IP telephony system. A systematic selection process will lead to widespread support during implementation and exploitation of IP features.

Table Of Contents
  • Introduction
  • Selection Criteria
    • System Objectives
    • Vendor Viability
    • System Architecture
    • Product Support
  • Weighting the Criteria
  • How Scoring Works
  • Conclusion

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