Gartner Research

Banks Should Use These 10 Criteria When They Evaluate BPO Providers

Published: 13 September 2005

ID: G00127939

Analyst(s): Susan Cournoyer, Kristin Moyer , Stessa Cohen


Selecting the right provider is critical to achieving the desired benefits of business process outsourcing for banking-specific processes. By using 10 key selection criteria, banks can ensure they will partner with the providers that best meet their needs.

Table Of Contents
  • Overview
  • Predictions
  • Overview
  • Focus of Report
  • Analysis
    • Selection Criterion 1: Cultural Fit
    • Selection Criterion 2: Banking-Industry-Specific Process Expertise
    • Selection Criterion 3: Banking Process Best Practices
    • Selection Criterion 4: Banking Customer Base
    • Selection Criterion 5: Risk Management
    • Selection Criterion 6: Cost Efficiency
    • Selection Criterion 7: Global Delivery-Model Capabilities
    • Selection Criterion 8: BPO Approach and Competencies
    • Selection Criterion 9: Provide Business Leadership to the Bank
    • Selection Criterion 10: Financial Stability
  • State of Technology
    • Case Examples
  • Proven Practices
  • Recommendations

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