Gartner Research

New Technologies Attempt to Meet ITSM Demands of IT Operations Group

Published: 09 November 2005

ID: G00131972

Analyst(s): Debra Curtis

Summary

New categories of tools have entered the market to help IT organizations deliver business-oriented IT service management. But different technologies share features in common, raising the likelihood that products will merge. To decide what to buy, IT departments must assess their process maturity.

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