Gartner Research

How to Manage the Complex Transition From Outsourcing to Insourcing

Published: 23 November 2005

ID: G00135617

Analyst(s): Cassio Dreyfuss


Transition factors can severely affect the insourcing process, compromising business performance, as well as raising cost and risk levels. Such a transition is generally more complex than the initial outsourcing or switching service providers.

Table Of Contents
  • Overview
  • Predictions
  • Let the Business Be the Decision Driver
  • Focus on the Knowledge and Skills That Your Business Needs
  • Revisit and Adapt the Organization
  • Take Hold of Controls During and After the Transition
  • Identify, Locate and Bring Back the Assets
  • Dedicate a Careful and Broad Approach to Security Issues
  • Concentrate the Actions on People
  • Involve and Get Commitment and Collaboration From Service Providers
  • Foster the Idea That You Will Do It Again in the Future

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.