Gartner Research

How to Manage the Complex Transition From Outsourcing to Insourcing

Published: 23 November 2005

ID: G00135617

Analyst(s): Cassio Dreyfuss

Summary

Transition factors can severely affect the insourcing process, compromising business performance, as well as raising cost and risk levels. Such a transition is generally more complex than the initial outsourcing or switching service providers.

Table Of Contents
  • Overview
  • Predictions
  • Let the Business Be the Decision Driver
  • Focus on the Knowledge and Skills That Your Business Needs
  • Revisit and Adapt the Organization
  • Take Hold of Controls During and After the Transition
  • Identify, Locate and Bring Back the Assets
  • Dedicate a Careful and Broad Approach to Security Issues
  • Concentrate the Actions on People
  • Involve and Get Commitment and Collaboration From Service Providers
  • Foster the Idea That You Will Do It Again in the Future

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