Gartner Research

Ten Steps to Mastering Outsourcing

Published: 09 December 2005

ID: G00135067

Analyst(s): Allie Young, Linda Cohen


Gartner has compiled 20 years' worth of outsourcing experience to find the common reasons why outsourcing deals fail or disappoint. Use these 10 steps to properly strategize, plan for, negotiate and manage your outsourcing deals.

Table Of Contents
  • Overview
  • Predictions
  • Introduction
  • Step 1: Make Multisourcing Your Core Competency
    • Action Items for Step 1
  • Step 2: Align All Sourcing Actions to the Enterprise Business Strategy
    • Action Items for Step 2
  • Step 3: Before Outsourcing, Articulate Distinct Expectations for Business Outcomes
    • Action Items for Step 3
  • Step 4: Weigh the Value of Customized vs. Standardized Services
    • Action Items for Step 4
  • Step 5: Select the Delivery Model That Best Suits Business and Financial Goals
    • Action Items for Step 5
  • Step 6: Define the Relationship Model and Incentives for Mutual Benefit
    • Action Items for Step 6
  • Step 7: Negotiate and Renegotiate a Win-Win Deal
    • Action Items for Step 7
  • Step 8: Depend on a Network of Providers to Deliver Business Solutions
    • Action Items for Step 8
  • Step 9: Develop and Apply Deal-Centric Management Disciplines
    • Action Items for Step 9
  • Step 10: Balance Trust and Control to Optimize Outsourcing Relationships
    • Action Items for Step 10
  • Recommendations

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