Organizing for IT Infrastructure and Operations: Trends and Best Practices
Published: 23 January 2006
Jay E. Pultz,
To improve their responsiveness to business needs, IT infrastructure and operations organizations must move away from a traditional technology orientation and focus on clients, processes and the delivery of services.
Table Of Contents
- Key Trends That Influence IT I&O Organizational Design
- Organizational Styles — Centralized, Decentralized, Federated
- I&O Roles and Associated Responsibilities
- Business Management of IT I&O
- IT I&O Strategy, Planning and Architecture
- IT I&O Production Engineering (aka Infrastructure Engineering or Technical Engineering)
- IT I&O Pre- and Post-Production Integration Testing and Release Management
- IT Operations and Services (aka Service Delivery Management)
- Characteristics of World-Class IT I&O Organizations
- Use a Methodical Approach to Designing Organizations
- Manage the Frequency of Reorganizations
- Remove Organizational Barriers to Workflow and Processes
- Grow a Flexible Workforce
- Use Matrix Management for Process Accountability
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