Gartner Research

Magic Quadrant for North American Help Desk Outsourcing Services, 2005

Published: 30 January 2006

ID: G00137007

Analyst(s): Richard T. Matlus , William Maurer


Gartner's Magic Quadrant for North American Help Desk Outsourcing Services, 2005 examines 24 vendors that provide help desk outsourcing services. Use this Magic Quadrant to help identify and evaluate the right providers to support your company's IT needs.

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Comments
    • Affiliated Computer Services
    • C3i
    • CGI
    • Ciber
    • CompuCom
    • CSC
    • DecisionOne
    • Dell
    • EDS
    • Getronics
    • GlobalServe
    • HP
    • IBM
    • Lockheed Martin
    • Northrop Grumman
    • Perot Systems
    • Pomeroy IT Solutions
    • Science Applications International Corp. (SAIC)
    • Siemens Business Services
    • Spherion
    • TechTeam
    • Unisys
    • Verizon
    • Zavata
  • Ability to Execute
  • Completeness of Vision

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