Gartner Information Technology Research

Gartner Magic Quadrant for North American Desktop Outsourcing Services, 2005


The desktop outsourcing services market continues to expand and mature, but differences remain in external service providers' delivery mechanisms and capabilities. Companies should select ESPs by evaluating their outsourcing objectives, technical requirements and capability to meet expectations.

Published: 03 February 2006

ID: G00136998

Analyst(s): William Maurer, Richard T. Matlus

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Comments
    • Affiliated Computer Services
    • CGI
    • Ciber
    • CompuCom
    • CSC
    • DecisionOne
    • Dell
    • EDS
    • Getronics
    • GlobalServe
    • HP
    • IBM
    • Lockheed Martin
    • Northrop Grumman
    • Perot Systems
    • Pomeroy IT Solutions
    • Science Applications International Corp. (SAIC)
    • Siemens Business Services
    • TechTeam
    • Unisys
  • Ability to Execute
  • Completeness of Vision

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