Gartner Research

Case Study: BPM Organizational Staffing and Structure

Published: 03 February 2006

ID: G00132652

Analyst(s): Michael James Melenovsky


Staffing and structure changes resulting from BPM adoption will vary greatly among organizations. The strength of business management's commitment to skilled resources for process focus, rather than function or geography, and at what level and in which departments, will drive these changes.

Table Of Contents
  • Overview
  • Predictions
  • Case Study Motivation
  • Situation/Scenario
  • Observations and Gartner Perspective
    • Process Ownership
    • BPM Center of Excellence
    • Project Management Office
    • Information Technology
    • Roles and Responsibilities
  • Conclusions

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