Gartner Information Technology Research

Gartner Magic Quadrant for Contact Center Infrastructure, North America, 2006


Consolidation of vendors and broadening product portfolios shape the current market, while increased functionality and voice over Internet Protocol-based Internet Protocol telephony architecture is driving platform evolution. Here we assess product strengths in North America.

Published: 14 February 2006

ID: G00137284

Analyst(s): Bern Elliot , Drew Kraus

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Comments
    • Aspect Software
    • Avaya
    • Cisco Systems
    • Computer Talk Technology
    • CosmoCom
    • Genesys
    • Interactive Intelligence
    • Mitel Networks
    • NEC
    • Nortel
    • Nuasis
    • Siemens
    • Syntellect
    • Telephony@Work
  • Ability to Execute
  • Completeness of Vision

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