The rapid deployment of Asia/Pacific contact centers has moderated, but it persists as interest rises in hosted solutions. The ratio of contact-center-to-PBX lines in North America is more than 6 percent but is less than 1 percent in Asia/Pacific (excluding China), indicating market opportunities.
Published: 08 March 2006
Analyst(s): Geoff Johnson, Steve Blood, Bern Elliot , Girish Trivedi
Guiding Principles on Independence and Objectivity.