Gartner Information Technology Research

Gartner Magic Quadrant for Contact Center Infrastructure, EMEA, 2006


Voice over IP is disrupting the market for contact center infrastructure because users rationalize the number of partners from whom they source technologies and services, forcing consolidation. Gartner examines the relative strengths of vendors active in Europe, the Middle East and Africa.

Published: 13 March 2006

ID: G00137704

Analyst(s): Terry Wright, Steve Blood, Bern Elliot

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Comments
    • Alcatel
    • Altitude Software
    • Aspect Software
    • Avaya
    • Cisco Systems
    • CosmoCom
    • Ericsson
    • Genesys
    • Interactive Intelligence
    • Nortel
    • Philips
    • Siemens Communications
    • Vocalcom
    • Wicom
  • Ability to Execute
  • Completeness of Vision

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