Gartner Research

Super User Role Is Key to Post-Implementation Support of ERP Systems

Published: 04 April 2006

ID: G00138658

Analyst(s): Pat Phelan

Summary

Super users are key components of the ERP support infrastructure. In addition to being on the front line with end users, they also serve as liaisons between business and IT organizations, enabling IT organizations to focus on more-technical aspects of system support.

Table Of Contents
  • Key Facts
  • Key Issues

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