Gartner Research

Market Trends: Outsourcing Contracts, Worldwide, 2005

Published: 11 April 2006

ID: G00138738

Analyst(s): Kurt Potter , Gianluca Tramacere , Dean Blackmore , Minjoo Chon , Allie Young , Martin Lee

Summary

Providers should prepare for more, but smaller, IT and business process outsourcing deals. The increase in the number of deals signed will result in steady growth of the outsourcing market. Contract term lengths are decreasing and companies are using more service providers than in the past.

Table Of Contents
  • Overview
  • Predictions
  • Recommendations
  • Introduction
  • Methodology
    • Publicly Announced Contracts
    • Demographics, Deal Analysis
    • Disclosure of Contract Details
    • Analysis
    • Definitions of Outsourcing Contracts: ITO and BPO
  • Outsourcing Adoption by Global 100 Companies
  • Megadeals: Total Contract Value More Than $1 Billion
    • Megadeals From 2003 to 2005
    • Megadeals by World Region, 2003-2005
    • Worldwide Megadeals by Vertical Industry, 2003-2005
    • Megadeals During 2005
  • ITO vs. BPO Deal Types: All Deal Sizes
  • 2005 ITO Contracts by Subcategory: All Deal Sizes
  • 2005 BPO Contracts by Subcategory: All Deal Sizes
  • Outsourcing Contract Length: All Deal Sizes
  • Outsourcing Deal Contract Value for Nonmegadeals
  • Vertical Industries and Outsourcing Deals
  • ITO Deals by Vertical Industry
  • BPO Deals by Vertical Industry
  • World Region and Outsourcing Deals
  • Contract Status: Re-competition of Outsourcing Deals
  • Top-10 Vendors by Number of Contracts and Contract Value
  • Appendix A
    • Definitions for Contract Status Terms
    • Methodology: Data Captured in Contract Database
    • Methodology: Disclosure and Contract Reporting
  • BPO Categories of Service

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