Gartner Research

The Gartner CRM Vendor Guide: 2006

Published: 26 April 2006

ID: G00138991

Analyst(s): Kimberly Collins, Robert P. Desisto, John Radcliffe, Ed Thompson , Esteban Kolsky, Michael Maoz, Jim Davies, Gene Alvarez , Matthew Goldman


This report provides a concise listing of the CRM categories covered by Gartner analysts.

Table Of Contents
  • Overview
    • Market Consolidation Expected to Continue into 2007
    • Continuing Consolidation Limits and Drives Market Growth
    • CRM On-Demand (or, Software as a Service) Captures the Imagination, Even As Its Limitations Remain Untested
  • Cool CRM Vendors 2006
  • CRM On-Demand Application Vendors (Software as a Service or On-Demand)
  • CRM Suites for Midsize Enterprises
    • MSE CRM Suite Vendors
  • Marketing Automation
    • Marketing Automation Vendors
  • Sales Automation
    • Sales Information Brokers
    • B2B E-Commerce and Partner Management
    • Proposal Generation
    • Sales Configuration Vendors
    • Incentive Compensation Management System Vendors
    • SFA Vendors
    • Pricing Applications
    • B2C E-Commerce
    • Other Sales Vendors
  • CSS
    • Customer Service Contact Center
    • Field Service Management
    • PRM for Service
    • E-Service
    • Feedback Management Vendors
    • Contact Center Call Recording and Quality Management Solutions
    • Contact Center Workforce Management
    • Contact Center E-Learning
    • Contact Center Performance Management Solutions
    • Citizen Service Request
  • Providers of Outsourced Customer Service and Support Capabilities
    • Major North American Outsourcing Providers
    • Providers With Major Europe, the Middle East and Africa Presence
    • Major Indian Providers
    • Major Filipino Providers
  • European CRM Specialists
  • CDI Hubs
    • Application Platform Suite Vendors
    • CRM Application Vendors
    • Established Specialist CDI Hub Vendors
    • New Entrants to the CDI Hub Market
  • CRM Consulting and Systems Integration Service Providers
    • North American CRM Service Providers
    • European Union CRM Service Providers
  • Conclusion

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