Gartner Information Technology Research

Gartner Magic Quadrant for CRM Service Providers, North America, 2006


The demand for customer relationship management project services is steadily increasing. The North America CRM Service Providers Magic Quadrant positions the consultancies that customers consider for critical CRM initiatives and lays out the competitive landscape accordingly.

Published: 21 April 2006

ID: G00138567

Analyst(s): Matthew Goldman, Frances Karamouzis , Ed Thompson

Table Of Contents
  • Market Overview
  • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Quantitative Criteria
    • Qualitative Criteria
  • Added
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Comments
    • Accenture
    • BearingPoint
    • Capgemini
    • Cognizant Technology Solutions
    • Computer Sciences Corp.
    • Deloitte
    • eLoyalty
    • HCL Technologies
    • Hitachi Consulting
    • IBM Business Consulting Services
    • Infogain
    • Inforte
    • Infosys Technologies
    • Rapidigm
    • Satyam Computer Services
    • Tata Consultancy Services
    • Unisys
    • Wipro Technologies
  • Ability to Execute
  • Completeness of Vision

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