Gartner Research

Market Trends: CRM Business Process Outsourcing, Worldwide, 2006

Published: 11 May 2006

ID: G00139087

Analyst(s): Matthew Goldman

Summary

The CRM business process outsourcing market will continue to grow worldwide through 2009. However, business will be influenced less by a need to cut costs and more by a need to improve services and drive growth. Use this research to understand the market and plan your strategy.

Table Of Contents
  • Overview
  • Predictions
  • Introduction
  • Key Market Conditions
    • Worldwide CRM BPO Market Size
    • Demand Management Competency (CRM BPO)
    • Key Market Drivers
    • Other Drivers for CRM BPO
    • Inhibitors of CRM BPO
    • The Expansion of Global Delivery Capabilities
    • Relative Capacity and Utilization
  • Appendix
    • Methodology
    • Provider Demographics
    • Revenue by Industry

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