Gartner Research

Market Trends: CRM Business Process Outsourcing, Worldwide, 2006

Published: 11 May 2006

ID: G00139087

Analyst(s): Matthew Goldman


The CRM business process outsourcing market will continue to grow worldwide through 2009. However, business will be influenced less by a need to cut costs and more by a need to improve services and drive growth. Use this research to understand the market and plan your strategy.

Table Of Contents
  • Overview
  • Predictions
  • Introduction
  • Key Market Conditions
    • Worldwide CRM BPO Market Size
    • Demand Management Competency (CRM BPO)
    • Key Market Drivers
    • Other Drivers for CRM BPO
    • Inhibitors of CRM BPO
    • The Expansion of Global Delivery Capabilities
    • Relative Capacity and Utilization
  • Appendix
    • Methodology
    • Provider Demographics
    • Revenue by Industry

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.