Gartner Information Technology Research

Gartner Magic Quadrant for the IT Service Desk, 2006

Summary

The IT service desk market includes several capable vendors and products. A few vendors are leading the way to providing enterprise-class service desk products that offer functionality beyond incident and problem management.

Published: 18 May 2006

ID: G00138568

Analyst(s): David Coyle, Kris Brittain

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Comments
    • Axios Systems
    • BMC Software
    • CA
    • FrontRange Solutions
    • HP-Peregrine Systems
    • HP
    • Oracle-Siebel Systems
    • Oracle
  • Ability to Execute
  • Completeness of Vision

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