Products in the IT ECA Magic Quadrant range from mature event consoles to new start-ups. Vendors are evaluated on their ability to improve the event-to-incident/problem resolution process and their vision to achieve alignment between IT component events and business-oriented, end-to-end IT services.
Published: 13 June 2006
Analyst(s): Deb Curtis, Will Cappelli, David Paul Williams
Guiding Principles on Independence and Objectivity.