Gartner Research

Role Definition and Organizational Structure: Business Process Improvement

Published: 06 July 2006

ID: G00141487

Analyst(s): Janelle Hill , Michael James Melenovsky


The growing focus on improving business processes has led IT leadership to rethink organizational structures and craft more-proactive process-enabling roles. Becoming process-driven has far-reaching effects on organizational staffing, governance, skills, methods and disciplines.

Table Of Contents
  • Introduction
  • Business Process Improvement Role Definition
    • Business Process Director
    • Business Process Consultant
    • Business Process Architect
    • Business Process Analyst
  • Job Titles and Related Relationships
  • The Business Process Improvement Organizational Structure
    • Project-Based, IT-Driven Business Process Improvement Roles
    • Project-Based, Business-Driven Business Process Improvement Roles
    • Continuous Improvements in IT-Driven Business Process Improvement Roles
    • Continuous Improvements in Business-Driven Business Process Improvement Roles
  • Characteristics of World-Class Business Process Improvement Staffing Structures

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