Gartner Research

Benchmarking PC Hardware Reliability

Published: 20 June 2006

ID: G00141002

Analyst(s): Leslie Fiering

Summary

Annual failure rates are dropping, but the PC industry can still do better, especially with notebooks. Users need to track their PC failure rates to spot problems and to hold their PC suppliers accountable.

Table Of Contents
  • Desktop PC and Notebook PC Reliability
  • Why Notebook PC Failure Rates Are Higher Than Desktop PC Failure Rates
  • Which Parts Are Most Likely to Fail?
  • What Are PC Vendors Doing to Improve Reliability?
  • What Can Users Do to Reduce Failure Rates?
  • What Can Users Do About Abnormally High Failure Rates?
  • SLAs for PC Hardware Reliability

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