Gartner Research

Business Process Improvement Role Overview

Published: 14 July 2006

ID: G00141614

Analyst(s): Janelle Hill


Organizations are turning to process management disciplines and enabling technologies to achieve operational excellence. BPI roles are evolving from traditional IT liaison and business relationship management roles; they are paced by the organization's maturity with process thinking.

Table Of Contents
  • Introduction
  • BPI Role Defined
    • BPI Role Descriptions
    • Current State and Outlook
    • Create a BPM Center of Excellence
  • The BPI Activity Cycle
  • Typical Organizational Structures

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