Mature Your IT Service Portfolio
Published: 25 August 2006
As IT service management becomes a mainstream discipline, IT organizations are aggressively leveraging formal service portfolios. Correlating the portfolio with business perceptions of IT value is vital to its success as a positioning tool and decision framework.
Table Of Contents
- Taking the First Step
- Evolving the Portfolio
- The Supporting Stage
- The Enabling Stage
- The Driving Stage
- Considerations for Creating an Enabling Portfolio
- A Sample Enabling Service Portfolio
- Confusing Service Portfolios and Service Catalogs
- Salvaging the Effort of a Hybrid Portfolio/Catalog
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