Gartner Research

Mature Your IT Service Portfolio

Published: 25 August 2006

ID: G00142206

Analyst(s): Colleen Young


As IT service management becomes a mainstream discipline, IT organizations are aggressively leveraging formal service portfolios. Correlating the portfolio with business perceptions of IT value is vital to its success as a positioning tool and decision framework.

Table Of Contents
  • Overview
  • Taking the First Step
  • Evolving the Portfolio
    • The Supporting Stage
    • The Enabling Stage
    • The Driving Stage
  • Considerations for Creating an Enabling Portfolio
    • A Sample Enabling Service Portfolio
    • Confusing Service Portfolios and Service Catalogs
  • Salvaging the Effort of a Hybrid Portfolio/Catalog
  • Summary

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.