Gartner Research

Mature Your IT Service Portfolio

Published: 25 August 2006

ID: G00142206

Analyst(s): Colleen Young

Summary

As IT service management becomes a mainstream discipline, IT organizations are aggressively leveraging formal service portfolios. Correlating the portfolio with business perceptions of IT value is vital to its success as a positioning tool and decision framework.

Table Of Contents
  • Overview
  • Taking the First Step
  • Evolving the Portfolio
    • The Supporting Stage
    • The Enabling Stage
    • The Driving Stage
  • Considerations for Creating an Enabling Portfolio
    • A Sample Enabling Service Portfolio
    • Confusing Service Portfolios and Service Catalogs
  • Salvaging the Effort of a Hybrid Portfolio/Catalog
  • Summary

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