Gartner Research

Toolkit: Eleven Best Practices for Supporting a BICC

Published: 04 September 2006

ID: G00142794

Analyst(s): Betsy Burton


Many firms struggle with business intelligence and performance management initiatives. We show you how a business intelligence competency center can reflect business objectives, resolve issues and support business change.

Table Of Contents
  • 1) Plan for Your BICC to Be Dynamic
  • 2) Define and Evolve Your Sponsor
  • 3) Ensure BICC Members Are Cross-Organizational
  • 4) Develop Your BICC's Mix of Business, Process and Technology
  • 5) Change Your Members and Your Structure
  • 6) Build on Incentives Rather Than Punishment
  • 7) Create a Business-Driven Priority List
  • 8) Be Able to Lead, and Follow
  • 9) Work With Other Competency Centers
  • 10) Create Avenues for Input and Responses
  • 11) Promote Your Successes

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