Gartner Research

Dataquest Insight: A SWOT Analysis of Thailand as an Offshore BPO Destination

Published: 06 October 2006

ID: G00138779

Analyst(s): TJ Singh


Success in India and the Philippines has prompted Thailand to explore the possibility of pursuing offshore business process outsourcing work as a future driver of its economy. Thailand has strengths, weaknesses, opportunities and threats in targeting this market.

Table Of Contents
  • Strengths
    • Economic Stability
    • Good Workforce
    • Infrastructure (Except Telecommunications)
    • Japanese Community
    • Central Location
    • Track Record
  • Weaknesses
    • Lack of Dedicated BPO Policy
    • Telecommunications
    • Language Capabilities
    • Inexperience
    • Sales and Marketing Skills
    • Inflexible Immigration Laws and Bureaucracy
  • Opportunities
    • Services
    • Cooperation With India
    • Vertical Expertise
    • Japan Connections
    • Government Initiatives
  • Threats
    • Political Environment
    • Muslim Insurgency
    • Competition
    • Shortage of Resources
    • Privacy and Data Protection
  • Recommendations for Service Providers Looking to Provide Offshore BPO Services From Thailand
  • Recommendations for End Users Considering Purchase of BPO Services From Providers in Thailand

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.