Gartner Research

How to Choose a Business Application Competency Center Model That Fits

Published: 10 November 2006

ID: G00144452

Analyst(s): Pat Phelan

Summary

Business applications whose functional scope spans the enterprise require enterprise-level support. Four support models offer varying degrees of support, depending on the support organization's scope of influence.

Table Of Contents
  • Step 1. Identify the Key Objectives for Business Application Support
  • Step 2. Identify the Scope of Support
  • Step 3. Define the User Community
  • Step 4. Factor in Organizational Constraints

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