Gartner Research

Define Your Outsourcing Relationship Model by Outcome and Complexity

Published: 16 November 2006

ID: G00143735

Analyst(s): Christopher Ambrose , Helen Huntley


Organizations must structure their outsourcing relationships to ensure that desired business outcomes are reflected in the life cycle of sourcing decisions and actions. Use Gartner's framework for outsourcing relationship models to understand your choices.

Table Of Contents
  • What Does Gartner's Outsourcing Relationship Model Use to Define Relationships?
  • What Are the Three Types of Relationships Within This Model?
  • How Do You Determine the Right Model for Your Outsourcing Relationships?
  • At What Point in the Process Do You Need to Make the Decision?
  • How Does the Type of Relationship Affect Sourcing Management and Governance?
  • What Metrics Are Used to Determine Whether Intended Business Outcomes Have Been Achieved for Each Relationship Type?
  • How Do You Keep the Relationship Synchronized With the Intended Business Outcomes Over Time?

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