Gartner Research

Magic Quadrant for IVR Systems and Enterprise Voice Portals, 2006

Published: 05 December 2006

ID: G00144047

Analyst(s): Drew Kraus , Steve Cramoysan , Bern Elliot

Summary

Organizations are increasingly adopting voice response solutions based on Internet standards and a voice portal architecture. Leading vendors are improving integration between voice self-service and live agent functions, and are reducing the complexity of developing and operating solutions.

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Comments
    • Aspect Software
    • Avaya
    • Cisco Systems
    • Envox
    • Genesys Telecommunications
    • IBM
    • Interactive Intelligence
    • Intervoice
    • Microsoft
    • Nortel
    • Nuance
    • Syntellect
  • Ability to Execute
  • Completeness of Vision

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