Gartner Research

Q&A on ITAM Performance Metrics

Published: 12 December 2006

ID: G00145304

Analyst(s): Jack Heine


At Gartner's annual IT Asset and Software Management Conference, several questions were raised following a presentation on ITAM performance metrics. This research provides guidance on important issues raised by session attendees.

Table Of Contents
  • Key Differences Between Performance Reporting and Performance Management
  • Key Metrics in Reporting IT Asset Management Performance
  • What to Do When Your Service Provider Won't Report Performance on Certain Metrics
  • The Importance of External Calibration on IT Asset Management Performance
  • How to Determine Whether Different Performance Metrics Should Be Used When Services Are Outsourced

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