Gartner Research

Case Study: How Unilever and BT Redefined Their Network Outsourcing Relationship

Published: 18 December 2006

ID: G00144563

Analyst(s): Scott Morrison

Summary

Unilever and BT have turned their network outsourcing relationship into a mutually beneficial partnership through a combination of top-down commitment, willingness to compromise and effective use of management information.

Table Of Contents
  • Introduction
  • The Challenge
  • Approach
    • Management Information
    • Governance Model
    • Price Review Mechanism
    • Communication Plan
  • Results
  • Critical Success Factors
  • Lessons Learned

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