Gartner Research

Toolkit: Using Gartner's Scorecard Template to Improve Product Vendor Relationships

Published: 20 December 2006

ID: G00145172

Analyst(s): William Snyder

Summary

Although most IT groups provide some feedback to vendors, few have formalized the process to ensure that the entire IT organization provides input into vendor ratings. Gartner has developed a template to help customers get a jump-start on building out vendor performance scorecards.

Table Of Contents
  • Gartner Has Developed a Scorecard Template as a Foundation to Improve Vendor Management
  • Using the Template
  • Participants
  • Components of the Vendor Evaluation Process
  • Scorecard Consumers
  • Trend Performance

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