Gartner Research

A Framework for Unified Communications

Published: 03 January 2007

ID: G00145337

Analyst(s): Christopher Lock, Bern Elliot


This framework provides structure for the broad set of technologies that make up UC. It provides guidance and direction for planners and to companies investing in these products and applications.

Table Of Contents
  • Introduction
    • A Framework for UC
  • Live Communications
    • Voice
    • Instant Messaging
    • Video Telephony
  • Conferencing
    • Separate Audioconferencing, Web Conferencing and Videoconferencing
    • Audioconferencing and Web Conferencing
    • Converged Conferencing
  • Messaging
    • E-Mail
    • Voice Mail
    • Unified Messaging
    • Short Messaging Service
  • Clients and Endpoints
    • Desktop Communicator Clients
    • Softphones and SIP Phones
    • Wireless Phones and Mobile Devices
  • Multimodal UC Support Applications
    • Notification Applications
    • Rich Presence Engines
    • Personal Assistants
    • Communications-Enabled Business Processes
  • Related Markets
    • Mobility Solutions
    • Collaboration Solutions
    • Contact Centers
    • Directories

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