Gartner Research

As IT and OT Merge, the Role of the Utility CIO Changes

Published: 18 January 2007

ID: G00145387

Analyst(s): Michael Gerrard, Kristian Steenstrup


Utilities have experienced major changes in their IT enterprise and related governance during the past 10 years. Similar changes to operational technology governance and controls are inevitable.

Table Of Contents
  • Overview
  • Key Finding
  • Prediction
  • Recommendation
  • Introduction
    • IT/OT Communication
    • Technology Characteristics
    • Governance and Relationship Management
    • Governance of IT vs. OT
    • Business/IT Role Models
    • Managing Expectations
    • Extending IT Governance
    • Relationship Management: The Entrepreneur
    • Relationship Management: The Butler
  • Conclusion

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