Gartner Research

Best Practices in Balancing Centralization and Decentralization: Identifying Processes for Movement to a Shared-Service Layer

Published: 06 February 2007

ID: G00145997

Analyst(s): Mary Knox


We provide advice to CIOs and business and technology architects for identifying processes that benefit from centralization and what is best decentralized for the sake of business agility and efficiency.

Table Of Contents
  • Overview
  • The Case for Centralization
  • The Case for Decentralization
  • Striking the Balance
    • Is the Process "Core" to an Individual Business Unit's Mission or Function?
    • Is the Same Process Performed in Multiple Business Units, or Is It Unique to a Specific Individual Unit?
    • Does the Process Comprise Steps That Are Performed by Different Business Units?
    • Does the Process Create Information That Is Required for Senior Management Oversight and Decision Making?
  • Industry Examples of Balanced Approaches
  • Recommendations

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